It’s quite simple, you need to give us 24 hours notice if you want to avoid paying for a session you can’t make. Why do we do this? For two reasons, firstly there are others who may be desperate to get in to see us, this period allows us to get them in for a session. The second is our livelihood, when we can’t fill a slot we still have overheads to pay, we lose money and other potential new clients. This notice period is an industry standard for doctors, physios and most other medical practices.